Hello!
The Beginning (of the now)
Since the mid-1990s, I’ve been immersed in software, data, process, and organizational structure—while quietly studying psychology, behaviour, and patterns of change. Not in isolation, but as interconnected forces shaping how people move, decide, and evolve—within themselves and within the systems they both create and inhabit.
In 2017, amidst my consulting work and decades-long inquiry into psychology, behaviour, and systems, something deeper began to emerge:
What I was doing wasn’t just change management, or project management, or process design, or technology-driven transformation (even though it was labeled as all of those things)…
It was something closer to living systems design—a practice of guiding people and structures toward coherence, not just progress.
That realization launched a new phase of inquiry.
I began developing an integrated framework to connect everything I’d learned about how change works—starting with the individual, expanding through teams, scaling to entire systems, and then circling back again.
I thought I had finally found “the thing.”
Turns out—I hadn’t. (And I probably still haven’t but here’s what’s current)
Each new layer reveals more questions.
(As of 2025, I’m starting to think that’s the way it’s supposed to be—a constant unfolding.)
Each insight leads to deeper inquiry:
- What’s really happening during change?
- Why does transformation feel effortless in one moment—and impossible the next?
- Why do participatory experiences spark clarity—only to meet resistance from leadership?
- Why do proven strategies succeed in one context but fail entirely in another?
- Why do problems that seem solved reoccur elsewhere—or elsewhen?
- Why, when we nudge in one direction, do we so often get unexpected results?
- And why do the most powerful approaches often go unnoticed, uncredited, or unscalable?
These aren’t surface-level curiosities.
They’re deeper patterns—recurring again and again with client after client.
And still, they keep showing up.
They point to a deeper truth:
Change is never just technical, never just personal, never just cultural.
> It’s always all of them—simultaneously.
This is where the real work began.
I stopped trying to fit transformation into categories.
And started designing systems that could hold the whole.
The Past
Since 1997, I’ve been helping organizations redesign how they work—from the inside out.
Late 1990's to Early 2000s:
Cut my teeth on ISO 9000 process documentation, software testing, municipal and finance systems, and early-stage digital transformation—including customer self-service platforms.
Learned how policy, technology, and people intersect—and where they don’t.
Became a consultant in 2003. A facilitator in 2004. A leadership coach not long after.
(My clients have often called me a “transformation therapist”—full disclosure: I’m not a therapist.)
2005 - 2015:
Inside complex organizations like Enbridge Inc., The City of Calgary, CP Rail, and purpose-driven nonprofits, I led transformation initiatives that wove together process redesign, systems architecture, and cultural evolution.
What I Learned:
Lasting change isn’t about process.
It’s about presence, rhythm, and coherence—and it can only be built in community, not imposed from above or from the outside.
2005 - 2015:
I founded Kansion Inc., bringing together two streams of work:
-
A practice-based community of coaches, consultants, founders, and leaders committed to their own purpose-led transformation—where I’ve been designing and facilitating monthly and annual navigation structures.
- Multi-scale organizational transformation—where I continue to consult on whole-system redesign for teams inside multi-national and civic systems.
My Work in Short
- Designed and facilitated hundreds of strategic sessions.
- Guided 23+ transformation initiatives.
- Coached 115+ leaders.
- Facilitated 21,000+ hours of group interaction.
- Delivered hundreds of trainings in project management, change leadership, process redesign, systems thinking, team dynamics, and strengths-based leadership.
Across all of it, the question stayed with me:
How can systems better serve the people within them—and the results they’re striving to generate?
The Present
Today, I work in two inseparable streams—both rooted in the same principle:
Systems shape behaviour. And most systems weren’t designed with you in mind.
This is where I help business owners, coaches, and consultants design and live their own You-Centred Systems.
This is the inner practice. A space for those doing meaningful, often complex work—leaders, creatives, consultants, and change-makers—who are tired of systems that fragment their focus, dull their purpose, or pull them away from what matters most.
The You Systems Studio offers a living cadence—a monthly, quarterly, and yearly rhythm for designing your own internal operating system. Not from productivity hacks or prescriptive templates—but from clarity, coherence, and lived context.
Inside the Studio, we ask:
- What does your current season of work and life really ask of you?
- What structures and rhythms would let you move with focus and freedom?
- What are you building that your system needs to match—not fight?
This is where alignment becomes architecture. Where personal clarity becomes actual practice.
And where the system around your work finally starts to serve the work itself.
This is my organizational facilitation and consulting work—helping leaders and their teams design systems that work for the individual, the team, and the whole.
This is the outer application. A practice that helps organizations see themselves more clearly—so they can evolve more intelligently.
Most transformation efforts focus on tools, strategies, or behaviours.
But real change happens when you re-pattern the system that’s keeping you stuck.
Multi-Scale Design brings together 25+ years of organizational insight across municipalities, enterprise teams, and industry sectors. It integrates strategic foresight, facilitation, and architecture to align teams, rhythms, and structures—from the individual to the whole.
Whether it’s reimagining operating models, designing new governance rhythms, optimizing flow, or unlocking team coherence, the process always centres on this question:
What wants to emerge—and what would it take to build the system that could hold it?
This isn’t surface-level change. It’s deep coherence design across time, layers, and lived realities. It holds space for what’s visible and what’s not yet spoken—connecting what’s fragmented, surfacing what’s dormant, and aligning your people, tools, and strategy into living systems that serve your whole organization.
Together, these two streams—You-Centred Systems and Multi-Scale Design—form a loop.
From self to system.
From alignment to structure.
From reflection to rhythm.
From insight to (collective) action.
And back again.
This is the work I do now.
And it’s the work I believe we all must do—if we’re serious about building futures that are not only intelligent and strategic, but also humane, sustainable, and alive.
~ Gerrett
